Warranty

At Dark Mode, we stand behind the quality and durability of our cold plunge products. Our warranty is designed to provide you with peace of mind regarding manufacturing defects. Please carefully review the following warranty claim policy:

  1. Warranty Period
  • Our Nose Tape and Mouth Tape come with a 1-year warranty against manufacturing defects from the date of purchase. The warranty period is outlined in the product documentation and varies by product.
  • The warranty does not cover Nose and Mouth Tape Tins and only allows for one replacement of the product/order.
  • In the case of Dark Mode Nose Tape and Dark Mode Mouth Tape, the warranty can only be granted for structure defects that deter the product from working as advertised. Defects must be reported after 10 days of receiving the item.
  1. Eligibility for Warranty Claim
  • To be eligible for a warranty claim, the issue must be related to a manufacturing defect and not caused by misuse, neglect, or normal wear and tear.
  • Misuse includes, but is not limited to, punctures, tears, or damage resulting from improper storage and/or transportation of our products.
  1. Warranty Claim Process
  • In the event of a manufacturing defect, please contact our customer support team at support@bestsleeptape.com. Provide your order number, clear photos or videos of the issue, and a detailed description.
  • Our customer support team will assess the claim and guide you through the warranty claim process.
  • If the issue is determined to be a manufacturing defect and falls within the warranty period, we will replace the product at our discretion.
  1. Exclusions from Warranty
  • The warranty does not cover damage caused by misuse, neglect, accidents, or any unauthorised modifications to the product.
  • Normal wear and tear, such as minor surface imperfections or cosmetic damage, are not covered by the warranty.
  1. Customer Responsibility
  • It is the customer's responsibility to properly install, use, and maintain the Dark Mode  products according to the provided instructions.
  • Any attempt to repair or modify the product by the customer or a third party not authorised by Dark Mode will void the warranty.
  1. Limitation of Liability
  • Dark Mode is not liable for any indirect, incidental, or consequential damages arising from the use of our products.
  1. Contact Information

If you have any questions or concerns regarding the warranty claim process, please contact our customer support team at support@bestsleeptape. We are here to assist you and ensure your satisfaction with our products and services.

Thank you for choosing Dark Mode. We appreciate your business!